Refund policy

If you are not completely satisfied with your purchase please let us know right away. Let's work towards creating the best possible solution. See Cuttings Guarantee below.

It happens very rarely but if an order is incomplete or damaged, we will replace. Please email us within a week of receiving, describe what the issue is, and send pictures showing damaged or incomplete order.

Elderberry Cuttings Guarantee

We want you to succeed at growing elderberry so all cuttings sent out are considered healthy and alive. Given proper care, they will root, leaf out and grow. To avoid issues, we recommend following these growing instructions. 

- If any cuttings fail to root and leaf out, and you believe the cuttings were defective, notify us by June 15th of that year.

- Please email hello@elderberrygrove.ca with

2) what varieties & quantities have issue (3 of 10 Kent have not leafed out or 2 of 20 Ranch leaves are drooping/dried up etc), and

3) pictures (if pictures are not available, please describe in detail how you planted them. Eg. outside, inside, greenhouse, in a pot, in ground, with heat pad and grow lights etc)

Replacement: For cuttings that are considered defective, the value of the cuttings will be available to you in the form of a credit and can be used towards future cuttings. This credit amount is not refundable. We'd just ask that you cover the shipping charges, unless you make additional purchase that meets minimum for free shipping. To re-order, email us in January through April referencing your order and we can create a new order with the credit.

We cannot guarantee plants that leaf out but die during the first growing season nor can we guarantee overwinter survival due to factors beyond our control. Our goal is to send only high quality stock, but in working with live plants and human fallibility, we realize perfection is not always attained. We do want you to be satisfied and we'll do our best to help you be successful at growing elderberry.